Privacy Policy

Last updated: 17 May 2026

1. Who we are

Best IPTV VIP ("we", "us", "our") operates https://bestiptv-vip.com. We provide premium IPTV subscription services worldwide. Contact: support@bestiptv-vip.com.

2. Data we collect

• Contact data: name (optional), WhatsApp number, email — only when you contact us or place an order.
• Order data: chosen plan, device type, payment method (we do not store full card numbers — handled by Stripe/PayPal).
• Technical data: IP address, browser type, device type, pages visited — to prevent abuse and improve service.
• Cookies: essential cookies (language preference, session) and, with your consent, analytics cookies (Google Analytics 4, Meta Pixel).

3. How we use your data

• To activate, deliver and support your IPTV subscription.
• To respond to WhatsApp / email enquiries.
• To prevent fraud and account abuse.
• To improve our service (anonymized analytics, A/B testing).
• To send service notifications (renewals, server changes). No marketing without your consent.

4. Legal basis (GDPR)

We process data based on: contract performance (order, delivery), legitimate interest (security, fraud prevention) and consent (analytics, marketing). You can withdraw consent any time via support@bestiptv-vip.com.

5. Data sharing

We share data with strictly necessary processors: payment providers (Stripe, PayPal), hosting (Vercel, Cloudflare), WhatsApp Business (Meta). We never sell your data.

6. Data retention

Order data: 5 years (legal requirement). Support chats: 12 months. Analytics: 14 months (Google Analytics standard). You can request deletion any time.

7. Your rights (GDPR / CCPA)

• Access — request a copy of your data.
• Rectification — correct inaccurate data.
• Erasure — request deletion ("right to be forgotten").
• Portability — receive your data in machine-readable format.
• Object / restrict — stop certain processing.
• Withdraw consent at any time.

Submit requests to support@bestiptv-vip.com. We respond within 30 days.

8. Cookies

We use minimal essential cookies (language, session). Analytics cookies (GA4, Meta Pixel) are loaded only after you accept the cookie banner. You can withdraw consent any time by clicking "Cookie settings" in the footer.

9. International transfers

Some of our processors are outside the EU. We rely on Standard Contractual Clauses approved by the European Commission for these transfers.

10. Children

Our service is not directed at children under 16. We do not knowingly collect data from minors.

11. Changes to this policy

We may update this policy. Material changes will be notified via WhatsApp or email. The "Last updated" date will reflect any change.

12. Contact

Questions or data requests: support@bestiptv-vip.com or WhatsApp +447307410512.